![]() ![]() Video, emergency data, remote data, virtual server, flash, RAID, SD and HDD Hard drive, ransomware, RAID, NAS, enterprise, virtualized system, server, tape, laptop, cloud, CCTV and damaged deviceĪpple Mac, server, PC, laptop notebook, iPhone, Android RAID, server, external hard drive, desktop hard drive, SSD, emergency, laptop, notebook, tablet, tape and forensic If you would like any further clarification on the results that we provided, or have any other follow up questions, we will be happy to discuss this further with you, please contact your Ontrack representative.Dell, Apple, Fujitsu, IBM Lenovo, Samsung, Seagate, Toshiba and Western Digital We thank you again for choosing Ontrack, and your positive feedback in this review. Due to the file types in your case being VMDK files, this was the suggested course of action to attempt a successful recovery in your case, as summarised in the report. Individual flat files that are encrypted are more difficult to recover in many circumstances, but as you were informed both before engaging with our service, and as part of the report, we have capabilities to recover from larger files such as VMDK files, or back-up files that may only be partially encrypted where we can look to extract data from within. We certainly have capabilities to recover from Ransomware attacks. As part of our process, we are required to evaluate the server in order to understand our capabilities in assisting you recover your data, the findings and stages are shown within the report we provided. Additionally, you selected our priority, front of queue service due to the urgent nature of your request. With regards to your comment of the report we provided, the cost of the service you paid for allowed our engineers to image the drives to check their condition, review the logical data on the drives and provide you with the next course of action in order to determine if Data Recovery of the critical files was possible. We will look into the cause of this delay. We certainly understand the value of the devices we receive and as you were correctly informed, this email should have come to you sooner than it did. We apologise that you did not get an email immediately after dropping in the device in as a form of receipt. Hi David, Thank you very much for your review and positive feedback. Completely avoid this site, I'm sure there are legit services to be found elsewhere. Not only did I not get the program advertised, but they also gave me something completely unrelated. ![]() I uninstalled it immediately through the control panel, and found no listing of Ontrack at all. After checking my windows start menu for recently added software, I found some completely random 'K-Lite Codec Tweak Tool' program instead. ![]() However, once the installer had finished and closed, there was no Ontrack recovery software to be found. Things were seemingly going fine during installation, except for the fact that my desktop icons kept refreshing for some reason. Trusting the judgement of the article, I navigated to the official website () and downloaded the 'Ontrack Easy Recovery Free for Windows'. It especially peaked my interest as it was noted for repairing corrupt photos, and so I chose this one to install. I turned to a Forbes article that recommended a few software options, and Ontrack was listed as one of them. After accidentally deleting a few dozen photos from my camera, I started searching online for some data recovery software to hopefully restore them.
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